JAVASCAPE AI — Ordering / Payment Help
Ordering / Payment Help
Last Updated: January 1, 2026
If you’re having trouble placing an order, checking out, or receiving your purchase, this page will walk you through the most common fixes step-by-step. If you still need help, contact us at javascapeai@gmail.com.
Table of Contents
1) Before You Checkout
1.1 Confirm the product and quantity
1.2 Supported browsers and devices
1.3 Common reasons checkout redirects to Cart
2) Cart Page Help (Before Checkout)
2.1 What you’ll see on the Cart page
2.2 Change quantity / update cart
2.3 Remove an item from the cart
2.4 Apply a coupon code
2.5 Cart totals and Proceed to checkout
3) How to Place an Order
3.1 Standard checkout steps
3.2 Creating an account vs guest checkout (if available)
4) Checkout Form (What to Fill In)
4.1 Required fields
4.2 Additional information (optional)
4.3 Email subscription (optional)
5) Payment & Billing
5.1 Payment methods (Credit/Debit Cards)
5.2 Card payments failing
5.3 Bank/issuer declines and verification
5.4 Billing address issues
6) Coupons, Pricing, and Totals
6.1 Coupon code not working
6.2 Unexpected totals (taxes/fees/currency)
6.3 Orders showing $0.00 total (free items)
7) Checkout Troubleshooting (Most Common Fixes)
7.1 Page won’t load or spins forever
7.2 “Something went wrong” or error messages
7.3 Checkout button doesn’t work
7.4 Cart is empty / items removed
7.5 Payment window closes or fails
8) After You Pay
8.1 Order confirmation email not received
8.2 Where to find your order details
8.3 Digital delivery / access help
9) Security & Privacy (Important)
9.1 What we will never ask you for
9.2 Safe password reset guidance
10) Contact Support
10.1 What to include so we can help fast
1) Before You Checkout
1.1 Confirm the product and quantity
Answer: Make sure you have the correct product(s) and quantity in your cart before you attempt checkout.
Try this:
- Go to your Cart page and confirm the product name(s) and quantity
- Remove anything you don’t intend to buy
- Re-add the product from the product page if something looks off
1.2 Supported browsers and devices
Answer: Checkout works best on modern browsers and a stable internet connection.
Try this:
- Use Chrome, Edge, Safari, or Firefox (latest version)
- Try a desktop/laptop if mobile checkout is acting strange
- Turn off VPN temporarily (some payment systems block VPN traffic)
1.3 Common reasons checkout redirects to Cart
Answer: Some stores require at least one valid item in the cart, and certain checkout states will redirect you back to Cart automatically.
Try this:
- Confirm your cart has at least one product in it
- Refresh the Cart page
- Update quantity (even changing 1 → 2 → back to 1 can refresh the session)
- Clear browser cache/cookies or try an Incognito/Private window
2) Cart Page Help (Before Checkout)
2.1 What you’ll see on the Cart page
Answer: The Cart page shows the item(s) you selected and lets you review the Product, Quantity, and Subtotal, plus the Cart totals (Subtotal and Total) before checkout.
Try this:
- Confirm the correct item(s) appear under Product
- Confirm the Quantity is correct
- Confirm the Subtotal and Cart totals match your expectations
2.2 Change quantity / update cart
Answer: You can change quantities directly on the Cart page, then apply the change using the update button.
Try this:
- Use the minus (–) and plus (+) controls to change quantity
- Click Update cart after changing quantities
- Re-check Cart totals to confirm the new totals are correct
2.3 Remove an item from the cart
Answer: If you added the wrong item, remove it directly from the Cart page.
Try this:
- Click the trash/remove icon next to the item
- Confirm the item disappears and totals update
- Re-add the correct product from its product page if needed
2.4 Apply a coupon code
Answer: If you have a coupon, you can apply it from the Cart page before checkout.
Try this:
- Enter the code in the Coupon code field
- Click Apply coupon
- Confirm your totals update in the Cart totals box
- If the coupon fails, see section 6.1 Coupon code not working
2.5 Cart totals and Proceed to checkout
Answer: Once your cart looks correct, use the Cart totals panel to continue to checkout.
Try this:
- Confirm Subtotal and Total in Cart totals
- Click Proceed to checkout
- If you’re redirected back to cart, review section 1.3 and try again
3) How to Place an Order
3.1 Standard checkout steps
Answer: Ordering is simple: add your product to cart, review cart, proceed to checkout, enter billing details, then place the order.
Try this:
- Add your chosen AI Assistant to cart
- Open your Cart and confirm everything is correct
- Click Proceed to checkout
- Fill in required billing details and payment method
- Confirm your order summary on the right side of the checkout page
- Check the box to agree to the website terms and conditions
- Click Place order
- Wait for the confirmation screen (do not refresh during payment processing)
3.2 Creating an account vs guest checkout (if available)
Answer: Some stores allow guest checkout, while others allow (or require) account creation. On our checkout page, you may see an option to Create an account?
Try this:
- If you already have an account, log in first (via My Account)
- If you want an account, check Create an account? and complete checkout
- If you don’t want an account, leave it unchecked (where guest checkout is allowed)
- If you’re stuck, email javascapeai@gmail.com and we’ll guide you
4) Checkout Form (What to Fill In)
4.1 Required fields
Answer: Checkout requires certain fields to be completed before you can place your order. Required fields are usually marked with an asterisk (*).
Try this:
- Complete all required fields, including:
- Street address
- Town / City
- State / County
- Postcode / ZIP
- Email address
- If the “Place order” button doesn’t work, scroll up and look for any missing required fields highlighted in red
4.2 Additional information (optional)
Answer: The Additional information section includes Order notes (optional) and is only needed if you have special instructions.
Try this:
- Leave it blank if you don’t have special notes
- If you do add notes, keep them short and clear
4.3 Email subscription (optional)
Answer: You may see an optional checkbox such as “I want to subscribe email (optional)”. This is not required for checkout.
Try this:
- Leave it unchecked if you don’t want emails
- Check it only if you want updates/newsletters
5) Payment & Billing
5.1 Payment methods (Credit/Debit Cards)
Answer: At this time, we accept credit cards and debit cards.
Try this:
- Enter your card details carefully
- Ensure your billing details match your bank/card issuer records
5.2 Card payments failing
Answer: Card failures are usually caused by bank declines, insufficient funds, mismatched billing details, or fraud-prevention checks.
Try this:
- Re-check card number, expiry date, and security code
- Ensure the billing name/address match what your bank has on file
- Try again once (avoid repeated rapid attempts)
- Try another card if possible
5.3 Bank/issuer declines and verification
Answer: Sometimes your bank blocks online transactions for security, especially for new merchants or international payments.
Try this:
- Call your bank and approve the transaction
- Enable online/international purchases (if needed)
- Retry checkout after your bank confirms it’s allowed
5.4 Billing address issues
Answer: Incorrect or incomplete billing information can cause payment failure or order validation errors.
Try this:
- Ensure postal/zip code is correct
- Use your bank’s official billing address
- Avoid special characters if the form rejects them
6) Coupons, Pricing, and Totals
6.1 Coupon code not working
Answer: Coupon codes may expire, be product-specific, or require a minimum order value.
Try this:
- Confirm spelling (copy/paste the code carefully)
- Ensure the coupon applies to the product in your cart
- Try removing and re-adding the product, then re-applying the coupon
- If still not working, email javascapeai@gmail.com with the coupon code and product name
6.2 Unexpected totals (taxes/fees/currency)
Answer: Totals can change due to taxes, location rules, currency formatting, or payment processor requirements.
Try this:
- Double-check your billing country/region
- Refresh the cart and checkout page
- If the total still looks incorrect, email javascapeai@gmail.com with a screenshot of the totals area (hide sensitive info)
6.3 Orders showing $0.00 total (free items)
Answer: Some items may be free, discounted to zero, or temporarily priced at $0.00. Your order summary will show the subtotal and total before you place the order.
Try this:
- Confirm the product name(s) in Your order
- Confirm Subtotal and Total amounts
- If you believe the price is wrong, do not place the order—email javascapeai@gmail.com with the product link and a screenshot of your order summary (hide sensitive info)
7) Checkout Troubleshooting (Most Common Fixes)
7.1 Page won’t load or spins forever
Answer: This is often caused by caching, browser extensions, script blockers, or temporary connectivity issues.
Try this:
- Open checkout in an Incognito/Private window
- Disable ad blockers or script blockers temporarily
- Clear cache/cookies and retry
- Try another browser or device
7.2 “Something went wrong” or error messages
Answer: Checkout errors usually happen when required fields are missing, payment is declined, or your session timed out.
Try this:
- Scroll up and look for highlighted required fields (*)
- Re-enter required billing details
- Refresh the page once and re-try
- If it repeats, email javascapeai@gmail.com with the exact error text
7.3 Checkout button doesn’t work
Answer: Buttons can fail when scripts are blocked, required fields are missing, or the page didn’t fully load.
Try this:
- Confirm you checked the required box: “I have read and agree to the website terms and conditions”
- Wait 10–20 seconds to ensure the page finished loading
- Disable browser extensions temporarily
- Try another browser/device
- Use Incognito/Private mode
7.4 Cart is empty / items removed
Answer: Caching, session timeouts, or browser settings can cause cart issues.
Try this:
- Re-add the product from the product page
- Avoid switching devices mid-checkout
- Enable cookies in your browser
- If it persists, email javascapeai@gmail.com
7.5 Payment window closes or fails
Answer: Some payment steps can fail if popups are blocked or your network/VPN is interfering.
Try this:
- Allow popups for the site (temporarily)
- Turn off VPN
- Try again once, then switch browser/device if needed
8) After You Pay
8.1 Order confirmation email not received
Answer: Most missing emails are caused by spam filtering or an incorrect email entered at checkout.
Try this:
- Check spam/junk/promotions folders
- Search for “JAVASCAPE AI” in your inbox
- Confirm you used the correct email address at checkout
- If you still can’t find it, email javascapeai@gmail.com with your name and the email you used
8.2 Where to find your order details
Answer: If you have an account, your order details may appear in your account area.
Try this:
- Log into My Account
- Look for Orders / Downloads / Account details (where available)
- If you cannot access your account, use the password reset steps below
8.3 Digital delivery / access help
Answer: Digital products are typically delivered via on-screen confirmation, account access (if enabled), and/or email instructions.
Try this:
- Check the order confirmation screen after purchase
- Check email (including spam) for delivery instructions
- If you still can’t access what you purchased, email javascapeai@gmail.com with the product name and checkout email
9) Security & Privacy (Important)
9.1 What we will never ask you for
Answer: For your security, we will never ask for sensitive payment or login information.
Try this:
- Do NOT send full card numbers, security codes, or passwords by email or chat
- If someone asks you for this information claiming to be support, do not respond—contact javascapeai@gmail.com
9.2 Safe password reset guidance
Answer: Password resets should be done using the site’s secure reset process. We do not email passwords.
Try this:
- Go to My Account
- Click Lost your password?
- Follow the reset instructions sent to your email
- If you don’t receive the reset email, check spam/junk and then contact javascapeai@gmail.com
10) Contact Support
10.1 What to include so we can help fast
Answer: The more detail you include, the faster we can resolve your issue.
Try this:
- Product name
- Email used at checkout
- What you were trying to do (cart, apply coupon, update cart, checkout, reset password, etc.)
- Screenshot of the error (hide personal details)
- Device and browser (example: iPhone Safari, Windows Chrome)
Support Email: javascapeai@gmail.com
See our Terms & Conditions, Privacy Policy, and Cookies Policy.
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